What information do we collect and how we collect it?
We may collect personal information about you when you deal with us over the phone, send us correspondence (by fax, letter or email), visit our website or when you have contact with us in person. The type of information we collect from you will depend on the circumstances of the collection and the type of service you request from us. As we are required by law to obtain your consent to the collection of sensitive information we will assume that you have consented to the collection of all information which is provided to us for use unless you state otherwise. In addition to the use of your Personal Information as described above, Cox & Kings may also gather anonymous information which may be used by Cox & Kings. This information does not identify you, but may be helpful for improving our products and services, enhancing the website or for marketing purposes.
How we use your personal information
We only collect information from you that is necessary to perform our functions and activities. If you do not provide this information, we may not be able to deal with your request, or provide you with a product or service. We may use personal information for several purposes:
1. To assist in providing information about a product or service
2. To consider your request for a product or service
3. To process your travel arrangements and other transactions
4. To conduct marketing activities and to conduct market research
5. As required by relevant laws, regulation or legal process
Disclosure of information to third parties
Cox & Kings will not sell, trade or rent your Personal Information to others unless you have given your permission. With your permission, Cox & Kings will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. Cox & Kings will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the Personal Information. However, Cox & Kings is not responsible for any breach of security or any act or omission of third parties who receive your Personal Information.
How we keep your information up to date
We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
How your information is stored
Your personal information can only be accessed by people properly authorised to have access and is stored on servers that are not publicly accessible.
Credit Card Security
Cox & Kings has obtained a digital certificate from The Comodo group, an industry leader in the protection and management of data transmission and storage. Our secure server software uses 128 bit encryption methods to encrypt all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.
Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our database. Your credit card information is not transmitted over the Internet again.
Resolving your concerns
You are entitled to express your concerns if your privacy has been compromised. We will respond within 48 hours to let you know who is responsible for managing your complaint. We will try to resolve your complaint within 10 working days. If you have a privacy complaint please contact us at firstname.lastname@example.org or write to us at the address below.
Cox & Kings (Australia) Pty Ltd
72 Market St,
Victoria 3205, Australia